Every day, I get emails and comments that are amazingly positive and
encouraging, and in truth these messages are the very thing that
sustains my blogging. However, I also get negative comments now and
then: criticism of my writing, and not nice criticism either.
Photo by Zara-Jay
How do you deal with criticism? I think the first reaction for most of us is to defend ourselves, or worse yet to lash back.
And yet, while criticism can be taken as hurtful and demoralizing,
it can also be viewed in a positive way: it is honesty, and it can spur
us to do better. It’s an opportunity to improve.
Recently, I ran an “Ask the Readers” post asking for suggestions for
improvement, after receiving a few critical emails and comments. I
responded to one of the critics with a “thank you” and asked him to
comment in the Ask the Readers thread.
The reader emailed me back, and here was his response:
After sending my email, I felt I might have been a
little harsh. But now, after reading your response, I think you would
have the perfect qualities to write an article or two about taking criticism with grace and appreciation.
I really liked that thought, so here is that post he suggested: how to take criticism with grace and appreciation.
Stop Your First Reaction
If your first reaction is to lash back at the person giving the
criticism, or to become defensive, take a minute before reacting at
all. Take a deep breath, and give it a little thought.
Personally, I tend to get a little angry when I’m criticized. But I
have also taught myself not to react right away. For example, I’ll let
a critical email sit in my inbox for at least an hour before replying.
Or I’ll walk away from someone instead of saying something I’ll regret
later.
That cooling off time allows me to give it a little more thought
beyond my initial reaction. It allows logic to step in, past the
emotion. I don’t have anything against emotion, but when it’s a
negative emotion, sometimes it can cause more harm than good. So I let
my emotions run their course, and then respond when I’m calmer.
Turn a Negative Into a Positive
One of the keys to my success in anything I do is my ability to find
positive things in things that most people see as a negative. Sickness
forces me to stop my exercise program? That’s a welcome rest. Tired of
my job? That’s a time to rediscover what’s important and to look for a
better job. Supertyphoon ruined all my possessions? This allowed me to
realize that my stuff wasn’t important, and to be thankful that my
loved ones were still alive and safe.
You can do the same thing with criticism: find the positive in it.
Sure, it may be rude and mean, but in most criticism, you can find a
nugget of gold: honest feedback and a suggestion for improvement.
For example, this criticism: “You write about the same things over and over and your posts are boring and stale.”
Can be read: “I need to increase the variety of my posts and find new ways of looking at old things.”
That’s just one example of course — you can do that with just about
any criticism. Sometimes it’s just someone having a bad day, but many
times there’s at least a grain of truth in the criticism.
See it as an opportunity to improve — and without that constant
improvement, we are just sitting still. Improvement is a good thing.
Thank the Critic
Even if someone is harsh and rude, thank them. They might have been
having a bad day, or maybe they’re just a negative person in general.
But even so, your attitude of gratitude will probably catch them
off-guard.
And you know what? My habit of thanking my critics has actually won
a few of them over. They became friends of mine, and eventually a
couple of them became some of my biggest proponents. All because of a
simple act of saying thank you for the criticism. It’s unexpected, and
often appreciated.
And even if the critic doesn’t take your “thank you” in a good way,
it’s still good to do — for yourself. It’s a way of reminding yourself
that the criticism was a good thing for you, a way of keeping yourself
humble.
Learn from the Criticism
After seeing criticism in a positive light, and thanking the critic,
don’t just move on and go back to business as usual. Actually try to
improve.
That’s a difficult concept for some people, because they often think
that they’re right no matter what. But no one is always right. You, in
fact, may be wrong, and the critic may be right. So see if there’s
something you can change to make yourself better.
And then make that change. Actually strive to do better.
When I received criticism that my posts weren’t as good as they
could be, I strove to improve. I tried hard to write better posts. Now,
did I actually accomplish that? That’s a matter of opinion — some will
say no, while others seemed to enjoy the posts. Personally, I’ve been
rather proud of some of these posts, and I’m glad I made the extra
effort.
Be the Better Person
Too many times we take criticism as a personal attack, as an insult to
who we are. But it’s not. Well, perhaps sometimes it is, but we don’t
have to take it that way. Take it as a criticism of your actions, not
your person. If you do that, you can detach yourself from the criticism
emotionally and see what should be done.
But the way that many of us handle the criticisms that we see as
personal attacks is by attacking back. “I’m not going to let someone
talk to me that way.” Especially if this criticism is made in public,
such as in the comments of a blog. You have to defend yourself, and
attack the attacker … right?
Wrong. By attacking the attacker, you are stooping to his level.
Even if the person was mean or rude, you don’t have to be the same way.
You don’t have to commit the same sins.
Be the better person.
If you can rise above the petty insults and attacks, and respond in
a calm and positive manner to the meat of the criticism, you will be
the better person. And guess what? There are two amazing benefits of
this:
- Others will admire you and think better of you for rising above the
attack. Especially if you remain positive and actually take the
criticism well. This has happened to me, when people actually
complimented me on how I handled attacking comments.
- You will feel better about yourself. By participating in personal
attacks, we dirty ourselves. But if we can stay above that level, we
feel good about who we are. And that’s the most important benefit of
all.
How do you stay above the attacks and be the better person? By
removing yourself from the criticism, and looking only at the actions
criticized. By seeing the positive in the criticism, and trying to
improve. By thanking the critic. And by responding with a positive
attitude.
A quick example: Someone criticizes one of my posts by saying, “You’re an idiot. I don’t understand what x has to do with y.”
My typical response will be to first, ignore the first sentence. And
second, to say something like, “Thanks for giving me an opportunity to
clarify that. I don’t think I made it as clear as I should have. What x
has to do with y is … blah blah. Thanks for the great question!”
And by ignoring the insult, taking it as an opportunity to clarify,
thanking the critic, using the opportunity to explain my point further,
and staying positive, I have accepted the criticism with grace and
appreciation. And in doing so, remained the better person, and felt
great about myself.
How do you handle criticism? Your tips appreciated in the comments.