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What is a Service Level Agreement (An Example SLA for your PBX Department)
What is a Service Level Agreement A SLA?s primary goal is to establish and manage expectations of customers, thus reducing confusion while defining acceptable service. Below is...
| views: 6993 |
Tips on Dealing with an Upset Customer
From time-to-time you will come face-to-face with a customer that isn't happy with your service. At this point, resolution and customer happiness should become your approach to...
| views: 2550 |
The Colossus of Baghdad: The 8th New Wonder of the World?
This last week, the Switzerland-based foundation, New7Wonders announced the chosen nominees for the new, seven wonders of the world , Brazil’s Statue of Christ Redeemer, P...
| views: 1646 |
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