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CLV - Customer Lifetime Value - What does it Really Mean?
Customer Lifetime Value (CLV) can get a little tricky, but I?ll try to make it simple. By now you?ve probably heard the term yet may not fully understand how to use it effective...
| views: 2417 |
Dealing with Difficult Customers
Responding to angry, disgruntled and frustrated customers can be very stressful, especially over the phone. However, I strongly believe that this is precisely the time when busi...
| views: 2885 |
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